Unless another return policy is indicated, all products manufactured by PRL Motorsports are covered by this Standard Return Policy. Products may be returned within 30 days of receiving for a full refund or replacement product. All returns require a pre-authorized RMA Number (Return Merchandise Authorization). Freight charges are strictly non-refundable, no exceptions. Any package returned without an RMA number will be refused at attempted delivery. Returned items must be packaged in the original packaging, with all provided components and/or accessories. All items must be received in brand new, resalable condition.
Due to the potentially dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on installed or otherwise used products. Failure to comply with the terms stated herein, may result in delayed return processing and/or the refusal of returned products. Items that were shipped incorrectly, thus resulting in being damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department for verification. For this instance you would email us at:firstname.lastname@example.org
Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1 - 5 business days, depending on your financial institution. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a full or partial refund. PRL Motorsports doesNOTrefund shipping charges on returned items. Any customs or duties incurred upon return an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges and/or brokerage fees. If you have any questions regarding the refund process, please contact one of our customer service representatives directly.
Products not manufactured by PRL Motorsports are often not stocked at our facility and drop-shipped from a distributor or manufacturer. Examples: shift knobs, engine mounts, (Non-PRL) turbochargers (Precision or Garrett), blow-off valves, wastegates, cat-back exhaust systems, clutch/flywheel(s), etc. We also sell unique, custom items that are often made-to-order and are considered special orders items from manufacturers or suppliers. These items are ordered in a case-by-base basis, specifically for each customer. Consequently, items indicated as having this Special Order status are not eligible for returns or exchanges unless deemed otherwise. If a Return is issued, Restocking Fees may be applied. Special Order items may require a non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs, PRL Motorsports is not responsible for items that were ordered in confidence by the customer for their build, but do not have proper fitment, functionality or performance.
PRL Motorsports may sell items that are not eligible for returns under our Standard Return Policy. These items may be labeled as (but not exclusively), Open-Box, Clearance, Blemished, or Overstock merchandise. These items are sold at greatly-reduced prices, therefore all sales are considered as-is and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. Any discounted items have been tested for basic functionality and integrity, but may have superficial physical defects including, but not limited to; scratches, dings, dents or slight manufacturing inconsistencies. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both PRL Motorsports from any and all responsibility, unless otherwise required by law. Open-Box, Clearance, Blemished and Overstocked items are not covered by any type of warranty.
PRL Motorsports doesNOT accept any returns on electronic products. Examples: Hondata systems, KTuner systems, AEM Electronics components, etc.
PRL Motorsports has the right to refuse return or apply up to a 25% restocking fee on returned products not received in proper condition, Non-PRL Motorsports products, products returned after the Standard 30-day return period and/or any other scenarios deemed appropriate.