Shipping policy

GENERAL SHIPPING POLICY

You can trust that your order will be processed as quickly as possible. PRL products can be shipped anywhere in the world utilizing your chosen shipping method and carrier. If our website does not display shipping to your location, please email us directly for clarification and shipping estimation: support@prlmotorsports.com

All orders will take 24 hours to be processed fully into our system. The lead time can vary on certain products, as there may be multiple components for any number of products.

Your selected shipping option (i.e. 2-Day Shipping) only indicates the time it will take for your item to ship from our facility to you. This shipping time does not include the manufacturing/facility lead time. Please note that items will only be processed during business days and hours of operation. Please be realistic in expected lead time for your order. We don't operate like Amazon, nor does our suppliers and manufacturers.

All in stock items should ship within standard lead time and within the requested shipping window. You will automatically receive a tracking number when your products leave our warehouse facility. If you ordered something that was Special Order / Back-Ordered please note that the item will be processed within the estimated fulfillment time frame, and shipped via your selected shipping method. You will be provided tracking at that time.

Any modifications to an address after the order is processed for shipping is subject to a fee. This fee is based upon the size and number of packages, with a minimum of $20.00

Recipients MUST inspect shipments for damages before accepting delivery from the carrier (If signature required). If the package is delivered and received later, damage claims are to be made with the carrier before reaching out to PRL Motorsports. If the carrier does not respond, we can file a claim on our end as well. PRL Motorsports will not responsible for damaged goods. All orders are handled and packaged carefully prior to shipment in our facility. PRL Motorsports is not liable for damage claims that are denied due to customer negligence.

PRL Motorsports is NOT responsible for any lost, delayed, or damaged products and/or components during freight forwarding that was done per customer request.

PLEASE NOTE: PRL MOTORSPORTS DOES NOT RECOMMEND SCHEDULING ANY VEHICLE TUNING OR INSTALLATION APPOINTMENTS UNTIL ALL PURCHASED PRODUCTS HAVE BEEN RECEIVED AND REVIEWED THAT THEY ARE INDEED CORRECT AND WERE NOT DAMAGED DURING THE SHIPPING AND HANDLING PROCESS.

PRL MOTORSPORTS IS NOT RESPONSIBLE FOR ANY LOSS OF TIME DUE TO MISSED APPOINTMENTS THAT WERE SCHEDULED FOR TUNING AND/OR INSTALLATIONS. PRL MOTORSPORTS WILL NOT PROVIDE ANY FINANCIAL COMPENSATION FOR THIS LOSS OF TIME OR TRAVEL EXPENSES. THERE ARE NO EXCEPTIONS TO THIS POLICY.

P.O. BOX / APO SHIPPING

Shipments going to an APO or PO Box will automatically be limited in shipping options. The United States Postal Service is the primary shipping option available, and FedEx is unavailable. Please be aware that USPS has size restrictions on shipments going to PO Boxes/APOs. If you have a large item in your Shopping Cart and are unable to select USPS as the carrier, the package is probably too large to ship to your postal box. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot deliver parcels to your PO Box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.

INTERNATIONAL SHIPPING

PRL Motorsports ships packages all over the globe. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by PRL Motorsports. By law, PRL Motorsports is required to list all package contents at the actual purchase price.

If a package is refused, rather than pay any importation fees, PRL Motorsports reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order price